• If the product delivered is different from what was ordered or not as per the order specification or DOA (dead-on-arrival):

    Please contact our customer service team at Contact Us Page promptly with your invoice information and photo/video of the product if you have received your order in a damaged condition. This should be reported within 4 hours of receipt of the products. Our customer support team shall be able to guide you with further process.
  • If the delivered product had been tampered with or was in an unpackaged state at the time of delivery, Please refuse to take the delivery of the product. Kindly raise a ticket/complaint and contact us right away -> Contact Us Page
  • The return request must be initiated within 7 days from the date of receipt of shipment in case the product has any technical issues or malfunctions. To request a return, visit -> Return Request Page. The request will, however, be entertained once the customer has checked and determined the same at his own end.
  • A product will not be eligible for return owing to personal likes / dislikes / satisfaction / preferences / choices  in a product that has no damages / defects. Any physical damage not notified within 4 hours of receiving the product, any electrical surge or any damage caused by the customer/user, will not be eligible for return.